Satisfaction Guarantee

Last updated: May 24, 2026

We don't leave until you've walked the vehicle with us. But if something isn't right after we've gone, our guarantee is simple: we come back and fix it.

The promise

Every detail ends with a walk-through under inspection lighting. We don't consider a job finished until you've seen every panel and signed off. If you find an issue with the work we performed after we leave, we return and correct it.

What triggers a redo

• Missed areas — a panel, a section of interior, or a surface we agreed to service that wasn't completed to standard
• Streaking, residue, or product haze from our application
• Re-cleanable defects that should have been addressed in the service tier you booked

What's outside the guarantee

• Pre-existing damage we documented and disclosed before starting (deep scratches, etched water spots, stains that can't be fully removed, worn leather)
• New dirt or damage that occurred after we completed and you accepted the work
• Results limited by the service tier chosen (a basic wash won't remove swirls a paint correction would)

How to claim it

Reach out within 48 hours of your service with photos of the issue. We schedule a return visit — typically within 2 to 3 days — and correct anything attributable to our work at no charge.

• Email: autoxentra@gmail.com
• Phone: (808) 556-7589

Why we can offer this

Because the work is done right the first time. The guarantee exists for the rare miss — not as a substitute for doing the job properly. Our certifications and equipment are why redos are rare.