If it's not right, we make it right. Here's exactly how that works.
Last updated: May 24, 2026
We don't leave until you've walked the vehicle with us. But if something isn't right after we've gone, our guarantee is simple: we come back and fix it.
Every detail ends with a walk-through under inspection lighting. We don't consider a job finished until you've seen every panel and signed off. If you find an issue with the work we performed after we leave, we return and correct it.
Reach out within 48 hours of your service with photos of the issue. We schedule a return visit — typically within 2 to 3 days — and correct anything attributable to our work at no charge.
Because the work is done right the first time. The guarantee exists for the rare miss — not as a substitute for doing the job properly. Our certifications and equipment are why redos are rare.
Almost every dispute in this trade comes from an expectation that was never checked against the car in daylight. The walk-through exists to close that gap while we are still standing next to the vehicle with the equipment on board — a missed section takes ten minutes to correct on the spot and a return visit to correct afterwards.
We do it under inspection lighting rather than in the shade, because shade flatters and LED does not. If something is not right, that is the moment to say so, and nobody is offended by it.
The other half of a workable guarantee is disclosure at the beginning. Before any work starts we walk the car and point out what will not change: chips that go through the clear coat, etching that has gone too deep to polish safely, stains that have set into fabric, worn leather that cleans but does not restore.
Those items get documented with photos, and they are excluded from the guarantee because they were never within scope. Being told what cannot be fixed is more useful than being promised everything and disappointed later — and it is why the exclusions list on this page is specific rather than a general disclaimer.
The limit is not there to make claims difficult. It exists because after a couple of days of driving and parking, it becomes genuinely impossible to distinguish something we missed from something that happened afterwards — a fresh bird strike, a new scuff in a car park, dust settling on a coated panel.
Within 48 hours, with photos, that ambiguity mostly disappears and we can act on it without arguing about causation. Report it in that window and we schedule a return, typically within two to three days, and correct anything attributable to our work at no charge.
Occasionally we will look at photos and conclude that an issue is pre-existing damage that was documented before we started, or a limitation of the service tier that was booked. When that happens we will say so plainly and show you the before photographs rather than quietly declining.
If the disagreement is about scope — you expected swirl removal and booked a wash — we will quote the work that would actually achieve it rather than redoing the same service and hoping. That is a worse answer than "yes" and it is an honest one, and it is the reason we can offer an unconditional redo on the things that genuinely are our responsibility.